Table of Contents |
3. Understanding The Clients Problem
3.1. Objective Trees: Translating and Clarifying the Client’s Want
(client, customer/user needs, errors, biases, implied solutions, product specifications)
3.1.1. Object Attributes and Lists of Objective
(attributes, brainstorming)
3.1.2. Goals and Objectives, Constraints, Functions, and Implementations
(objectives, constraints, functions, means, implementation, satisfice, solution-dependent, cluster, outline, hierarchies, objective tree, artifact)
3.1.3. How Deep Is an Objective Tree? What About Pruned Entries?
(solution independent, objectives trees)
3.1.4. The Objectives Tree for the Beverage Container Design
(attributes, subobjectives, subgoals)
3.2. Constraints: Setting Limits on What the Client Can Have
(constraints, operations research, optimize)
3.3. Setting Priorities: Rank Ordering What the Client Want
3.3.1. On Measuring Things
(measuring, defined zero, strong measurement, nominal scales, partially ordered scales, ordinal scales, subjective preferences, ratio scales, interval scales, metric)
3.3.2. Pairwise Comparison Charts: One Way to Rank Order Things
(pairwise comparison chart (PCC), simplified version of Analytical Hierarchical Process (AHP))
3.3.3. Pairwise Comparison Charts: Consensus Rank Orderings
(Arrow Impossibility Theorem)
3.3.4. Using Subjective Values Wisely
(constraints, objectives, ranks, subjective)
3.4. Measuring Achievement: Quantifying What the Client Gets
3.4.1. Steps for Developing Metrics
(design metrics, units, scale)
3.4.2. Characteristics of Good Metrics
(accuracy, tolerance, repeatability, understandable units of measure, unambiguous interpretation, design metrics)
3.5. Some Nuts and Bolts of Defining the Problem
3.5.1. Questioning and Brainstorming
(brainstorming, clients, users)
3.5.2. When and How Do We Build an Objective Tree?
(objectives trees)
3.5.3. Revised Project Statements
(project statement)
3.6. Designing Chicken Coops for a Guatemalan Women’s Cooperative
3.6.1. Objectives Trees for the Guatemalan Chicken Coop
(objectives trees)
3.6.2. Metrics for the Guatemalan Chicken Coop
(metrics)
3.6.3. Revised Project Statement for the Guatemalan Chicken Coop
(project statement)
3.7. Notes
3.8. Exercises
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2 responses so far ↓
1 Engineering Design: A Project-Based Introduction // Mar 1, 2008 at 8:45 am
[...] 3. Understanding the Client’s Problem [...]
2 Engineering Design: » Blog Archive » Engineering Design: A Project-Based Introduction // Aug 22, 2008 at 7:00 pm
[...] 3. Understanding the Client’s Problem [...]
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